1. How can I contact your customer service?
You can contact us by phone at +49 15752429575 or send us an email at customerservice.AllinoneStore@gmail.com. Our customer service team will be happy to assist you.
2. What payment methods do you accept?
We accept payments via bank transfer, credit card and PayPal. Further details about payment methods can be found on our website.
3. How long does it take for my order to be delivered?
Delivery time varies depending on the product and shipping option. Normally the delivery time is between 2 to 9 working days.
4. Can I change or cancel my order?
Yes, you can change or cancel your order as long as it has not been shipped. Please contact our customer service as soon as possible to make any changes.
5. What is your return policy?
We offer a 14-day return guarantee on all products. If you are not satisfied with your purchase, you can return the product within 14 days of receipt.
6. Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping costs and delivery times vary depending on the destination. You can check availability for your country during the checkout process.
7. How can I check the status of my order?
You can check the status of your order at any time in your user account on our website. Once your order has been shipped, you will receive a shipping confirmation with a tracking number.
8. Do you offer customer support in languages other than German?
We currently offer customer support primarily in German and English. However, we are working on offering our service in other languages.
9. How can I complain about a defective product?
If you have received a defective product, please contact our customer service and provide details of the defect. We will process your request as soon as possible and offer a satisfactory solution.